1. How can I add funds to my account?
You can add funds using any of the following payment methods:
- Cryptocurrency
- Binance Gift Card
Funds are credited to your account automatically as soon as our system receives confirmation that your payment is complete. If your balance has not updated within 30 minutes of confirmation, please contact our support team with your Transaction ID so we can investigate and assist you more quickly.
2. When can I start using my purchase?
Each purchase gives you a separate license key. Download the product from your Customer Dashboard and use the key to activate it on your device. Your purchased time starts when the purchase is completed, even if you activate the key later. You can renew the same key from your dashboard at any time. Changing devices requires resetting the device binding in your dashboard.
3. Where can I download my purchased products?
You can download your purchased products from the Customer Dashboard. Sign in, go to your account page, and select the downloads menu to access your product files.
4. How do I install and start using a product?
Download the product from your Customer Dashboard, then install it by following the setup instructions on its product page. After installation, activate it with your license key. Some products may require additional components, such as a runtime or framework; any requirements are listed in the product details.
5. Does my access time keep counting down when a product is Updating, Testing, or Offline?
When a product is marked Updating, Testing, or Offline, your remaining access time is paused automatically. The countdown resumes when the product becomes available again, so you do not lose access time while it is in any of these states.
6. Will a product work on my device?
Each product page lists the supported operating systems and system requirements. Please check them before purchasing and keep your operating system up to date. If a product does not work as expected on a supported setup, contact our support team with your operating system version and the product version so we can help.
7. What is your refund or compensation policy?
If an update is significantly delayed or a product's development is discontinued, compensation will be provided as account credit only, with no refund to the original payment method. You can use this credit toward services or future purchases.
8. How can I contact support?
You can contact our support team through Discord. Please include the name of the affected product or transaction, describe what happened, and provide relevant details such as error messages, screenshots, or a Transaction ID, if available. This helps our team investigate and resolve your issue more quickly.